Associate Delivery

Mumbai | Content Delivery | Full-time

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Position – Associate Delivery

Location – Worli, Mumbai.

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow. 

 About the Role

Managing cohorts and ensuring a smooth and unique learning experience for learners by indulging in a lot of academic activities on a day to day basis. To be successful as an Associate Delivery, you will need to be able to work on tight deadlines, be competent in using Microsoft Office applications such as Word and Excel, and have exceptional verbal, written, and presentation skills.

Roles & Responsibilities

● Manage day to day operations for a smooth academic delivery consisting of project
feedback, doubt resolution, live sessions, mentoring and vendor management.
● Deliver projects and products within budget, timeline, and resource constraints.
● Create and sustain a network of professional freelancers and industry experts for
grading, conducting live sessions, Mentorship, etc.
● Maintain and monitor quality, project plans, project schedules, budgets and
expenditures.
● Coordinating with cross discipline team members to make sure that all stakeholders are
on track with project requirements, deadlines, and schedules.

● Preparing status/weekly reports by gathering, analyzing and summarizing relevant
information.
● Work with Technology team to automate dashboards, analyze and interpret data. Apply
knowledge and experience along with the analytical approach to diagnose and resolve
issues in unique and complex customer environments. 

Skills Required

● Ability to deliver projects and products within budget, timeline, quality and resource constraints
● Knowledge of MS Office Suite, MS Excel is a must
● Exceptional verbal, written and presentation skills.
● Ability to work on multiple tasks independently
● Strong customer-focus and problem-solving attitude

Qualification – BE/B.Tech or graduation with relavant experience

Years of Exp – 0-3